Reference

Legal Terms That Govern Your Account

Your use of v2022 — including deposits via bKash, Nagad, and Rocket, access to the lobby, and any withdrawals — is subject to the terms set out here.

Jurisdiction-dependent accessAccount holder obligationsPayment terms: bKash, Nagad, RocketPolicy updates notified by email
v2022 Legal Terms That Govern Your Account
HOW WE HANDLE YOUR DATA

Data, Security and Your Account Rights

We hold only the data needed to operate your account and process payments through bKash, Nagad, and Rocket. You can request a summary of what we hold, ask us to correct inaccurate details, or close your account at any time through the account settings page. Security on the platform uses SSL encryption across all sessions, and login is protected by a one-time PIN sent to your registered mobile number.

Data Retention

We keep account and transaction records for the period required by applicable financial regulations. After account closure, data is held only as long as legally necessary.

Cookie Use

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can manage cookie preferences from the settings menu.

Account Security

Every login triggers an OTP to your registered number. If you suspect unauthorised access, contact support immediately and we will lock the account while we investigate.

Data Requests

To access, correct, or delete your personal data, submit a request through live chat or email. We aim to respond within the timeframe your local law requires.

LEGAL CONTACT PATHS

Reach Us on Policy Matters

If you have a question about how these terms apply to your account, want to request a copy of your data, or need to report a policy concern, our support team handles legal and account queries through the channels below. For account-specific issues — such as a disputed withdrawal or a wallet mismatch — have your registered mobile number ready when you contact us.

Live Chat Open the chat widget from any page in the lobby. Identify your query as a legal or account matter and an agent will pick it up directly.
Email Support Send your query to our support address listed in the account help section. Include your registered email and a brief description of the issue.
Account Help Centre The help centre covers common policy questions — account closure, data requests, payment disputes — with step-by-step answers.

Legal and Account Policy: Common Questions

These are the questions we hear most often about how our legal terms apply to accounts, payments, and data in Bangladesh.

Access depends on your local law and eligible region. It is your responsibility to confirm that using the platform is lawful where you are located before opening an account.

We will notify you at your registered email address before any material change takes effect. Continuing to use the platform after that date means you accept the updated terms.

Yes. Submit a data-access request through live chat or email support. Include your registered mobile number so we can verify your identity before releasing any information.

We may request identity verification when the withdrawal destination differs from the deposit method, or when account activity triggers a routine compliance review. Contact support for the specific reason.

Contact support immediately via live chat. We will lock the account, review recent login activity, and walk you through resetting your credentials and registered mobile number.

Request closure through account settings or by contacting support. Any remaining balance is reviewed and returned to your registered bKash, Nagad, or Rocket wallet after identity verification.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.